People overview

"People are your single most important asset." Ed Yourdon

People who use the computers are classified as end-users (or just users) People are the reason we have computers in the first place - to make us more productive!! The systems analyst must not view the user as some-one for whom the system is being built, the end user is an integral component of any system. Many types of people benefit from computer use; Clientele - benefit from the computer Users (or end-users) - use the computer as a tool Operations - run the computer Systems development - Programmers and analysts Training - Tutors, Manual writers (Documentation), Multimedia developers (computer based books) I will classify them into two groups; End-users and Information Technology Professionals

A person who uses a microcomputer or has access to large computers.

Examples of end users include;

accountants, personal assistants, managers, graphic artists, musicians, engineers, technicians, user support, programmers, systems designer/analysts, operators, network administrators, sales

Real Users

We've heard about real programmers - a legendary breed that scoffs at sleep, scorns documentation and reads object code with the naked eye. But what of the lesser mortals who must make use of programs that real programmers write. They're called Real Users, and make Real programmers' lives hell, ... and this is how to spot one:

Real Users

• never use the Help key
• know real programmers' home telephone numbers
• always remember what they were doing two weeks ago on Saturday at 10am, but never know what they did five minutes ago that caused your program to blow up.
• think malfunctions only occur before 8am and after 5pm
• have unlisted telephone numbers
• work through the week so real programmers can work through the weekend.

[Ref 71]NZ PC World Feb '93

Specialist Information Technology Personnel (amongst others) may be;

Systems Analysts Programmers Operators Engineers Sales Consultants Trainers Help Desk

[Rev: 3/6/98] © 1997-98 V/2-Com (Verhaart), P O Box 8415, Havelock North, New Zealand.