Generic job profile
User support specialist

People - IT occupations

Supports business activities

Specific job titles

• Product support specialist, PC support specialist, PC/LAN user support officer, Office administrator, LAN co-ordinator, End-user co-ordinator, Help desk operator, User liason officer, Network operator, Computer systems operator, computer systems administrator, Operations analyst, DP trainer, Power user, Information centre analyst/programmer, Technical writer, Data entry operator.

Possible career progression

• Help desk supervisor, Senior product support specialist, Senior operator, etc.

Knowledge, skills and abilities

• Focus on
  • Support of business activities
  • Interpersonal skills and
  • Technical skills
• Entry level jobs cover from
  • Day to day operational roles to
  • User, product and technology support.

[Rev 18/2/98] © 1998 V/2-Com (Verhaart), P O Box 8415, Havelock North, New Zealand.