Generic job profile
Operational support technician

People - IT occupations

Support of technology infrastructures

Specific job titles

Computer systems administrator, PC Support specialist, Network support technician, etc

Possible career progression

Help desk supervisor, Senior network support specialist, Senior product support specialist, etc.

Knowledge, skills and abilities

Focus on
- technology infra structures
Job profiles lie between user support specialist and technical analyst/programmer
Entry level jobs cover from
- Day to day operational roles to
- User, product and technology support.

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