Employed by computer bureaus, companies with large computer installations and businesses with large numbers of networked microcomputer users.
Key Tasks
Responsible for maintaining the efficient and effective operation of a computing network.
Provide on site assistance to computer users in relation to networking matters.
Install and maintain network equipment and software.
Solve computer network related problems.
Research and test new computer networking equipment and software to judge its suitability for use within the organisation.
Provide assistance to the help desk operation.
Liaise with help desk and user support staff to provide timely solutions to user problems.
Assist the network administrator with network "housekeeping" tasks.
Personal Qualities
Able to liaise with a wide community of computing users. Outgoing personality, able to relate to a variety of people, enthusiastic, self motivated, persistent and confident. Must be able to work as a member of a team and work well under stressful conditions.
Must be able to work well with both hands and head.
Entry Requirements
Most organisations require a tertiary qualification in business computing or some experience with operation of a PC in a networked environment.
Training
Tertiary qualifications gained at Polytechnic in electronics or business computing provide entry-level requirements. Training by Network providers (such as Novell and Microsoft) becoming a basic requirement. Experience with operation of networked PCs and associated software.
Prospects
Move from network technician to network supervisor. Computer related management and own business.
