Employed by computer bureaus, companies with large computer installations and businesses with large numbers of microcomputer users.
Key Tasks
Answer phone calls from computer users, providing first level support, by giving advice and assistance.
Log all Users' calls for assistance, and where possible solve problems that can be solved without a site visit.
Assist computer users with the installation of new software and equipment.
Evaluate new computer hardware and software, as to its suitability for use within the organisation.
Personal Qualities
Outgoing personality, able to relate to a variety of people, enthusiastic, self motivated, persistent and confident. Must be able to work as a member of a team and work well under stressful conditions. Good telephone manner, calm and collected.
Entry Requirements
Most organisations require a tertiary qualification in business computing or some experience with the use of computer applications and PC operation.
Training
Tertiary qualifications gained at Polytechnic provide entry-level requirements. Experience as a PC user also provide suitable entry level experience.
Prospects
Move from help desk operator to help desk manager, user support analyst or systems analyst. Computer related management and own business.
