IT - voice technology

Interactive voice response

Overview | Uses | Examples (Shipping | Airline | Share broker | Power company)

Overview

Uses

• Order Entry - Stock pricing / availability
• Track and Trace systems - Goods etc
• Share Market Quotations
• Remote Data Entry Systems
• Faxback Services and Fax-On-Demand
• Call Centres - 0800 /0900 In conjunction with CTI

Examples

Shipping Co/Port Authority

• Customer rings in for information on Vessel Movements
• Listens to specific options re Vessel or Port
• Requests a faxback Schedule of all vessels
• Receives fax either in same call or subsequently
• Schedule is directly from the Database

Air NZ

ACCESS brokerage

Mercury Energy/PowerDirect

[Rev 3/7/97] © 1997 V/2-Com (Verhaart), P O Box 8415, Havelock North, New Zealand.